Shipping policy
Shipping Policy
At Claro, we want your order to reach you as quickly and smoothly as possible. Here's what to expect once you place an order:
Order Processing
All orders are processed within 1–5 business days before they ship. During high-volume periods, processing may take slightly longer. You'll receive a confirmation email with tracking information as soon as your order ships.
Domestic Shipping (United States)
- Standard Shipping: 5–8 business days
- Express Shipping: 3–5 business days
Please note: at this time, we're unable to ship to Alaska, Hawaii, or U.S. military addresses (APO/FPO/DPO).
International Shipping
We currently ship to Canada, the United Kingdom, and select international destinations, with delivery typically within 3–5 business days after processing.
International orders may be subject to customs fees, import duties, or taxes upon arrival, which are the responsibility of the customer and are not included in your order total. Delivery times may also be affected by customs processing beyond our control.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Questions About Your Order?
If your order is delayed, missing, or you have any shipping questions, please reach out to us at [support email] and we'll be happy to help.